Security
At Minster Bank, your security is our priority. Learn about our fraud prevention tools and get timely tips on how to avoid identity theft, scams, and more.
Security
At Minster Bank, your security is our priority. Learn about our fraud prevention tools and get timely tips on how to avoid identity theft, scams, and more.
Account Alerts
Stay in the know and protect your money and identity with real-time notifications by push alert, text message,1 or email. Choose from dozens of customizable alerts, including:
- Account balance below threshold
- Withdrawal over threshold
- Debit card transaction
- Loan payment is due
- Address was changed
- Check number #### cleared
- Online banking login was locked out
To get started, log in to Online Banking or the Minster Bank mobile app, or call 1-866-MINSTER (646-7837).
Debit Card Text Alerts
These alerts offer simple and powerful protection for your Minster Bank debit card. Here’s how it works:
- Your debit card transactions are continuously monitored for suspicious activity
- If suspicious activity is detected, you’ll receive a text1 from 37-268
- Simply reply to the text with “yes” if the transaction is legitimate or “no” if it’s not
- If you’ve indicated the transaction is fraudulent, you’ll be notified of next steps
All Minster Bank debit cardholders with a current mobile phone number in our system are automatically signed up for text fraud alerts. Contact us today to confirm that you’re protected.
Get in Touch
Lost or Stolen Card
If you’ve misplaced your Minster Bank debit or credit card, or you suspect theft or fraud, it’s important to contact us as soon as possible:
- Stop into any branch
- Contact us via Online Banking (business or personal) or the Minster Bank mobile app (personal)
- Call us during business hours at 1-866-MINSTER
- Call us after hours at 1-800-472-3272 (for debit cards) or 1-800-558-3424 (for credit cards)
With Manage My Cards in the Minster Bank app, cardholders can easily view recent transactions, set alerts, and turn cards on and off.
Find a Branch
Do You Think You’ve Been a Victim of Identity Theft?
Here are your next steps:
- Contact the fraud departments of each of the three major credit bureaus (listed below) and request that a fraud alert be placed on your file and that no new credit be granted without your approval
- Close any accounts that have been fraudulently accessed or opened
- File a police report and share a copy of the report with Minster Bank, your credit card company, or others that may need evidence of the crime
- File a complaint with the Federal Trade Commission at FTC.gov or (877) ID-THEFT (438-4338)2
Equifax: Report fraud at equifax.com or (800) 525-6285.
Experian: Report fraud at experian.com or (888) EXPERIAN (397-3742).
TransUnion: Report fraud at transunion.com or (800) 680-7289.
Account Alerts
Stay in the know and protect your money and identity with real-time notifications by push alert, text message,1 or email. Choose from dozens of customizable alerts, including:
- Account balance below threshold
- Withdrawal over threshold
- Debit card transaction
- Loan payment is due
- Address was changed
- Check number #### cleared
- Online banking login was locked out
To get started, log in to Online Banking or the Minster Bank mobile app, or call 1-866-MINSTER (646-7837).
Debit Card Text Alerts
These alerts offer simple and powerful protection for your Minster Bank debit card. Here’s how it works:
- Your debit card transactions are continuously monitored for suspicious activity
- If suspicious activity is detected, you’ll receive a text1 from 37-268
- Simply reply to the text with “yes” if the transaction is legitimate or “no” if it’s not
- If you’ve indicated the transaction is fraudulent, you’ll be notified of next steps
All Minster Bank debit cardholders with a current mobile phone number in our system are automatically signed up for text fraud alerts. Contact us today to confirm that you’re protected.
Lost or Stolen Card
If you’ve misplaced your Minster Bank debit or credit card, or you suspect theft or fraud, it’s important to contact us as soon as possible:
- Stop into any branch
- Contact us via Online Banking (business or personal) or the Minster Bank mobile app (personal)
- Call us during business hours at 1-866-MINSTER
- Call us after hours at 1-800-472-3272 (for debit cards) or 1-800-558-3424 (for credit cards)
With Manage My Cards in the Minster Bank app, cardholders can easily view recent transactions, set alerts, and turn cards on and off.
Do You Think You’ve Been a Victim of Identity Theft?
Here are your next steps:
- Contact the fraud departments of each of the three major credit bureaus (listed below) and request that a fraud alert be placed on your file and that no new credit be granted without your approval
- Close any accounts that have been fraudulently accessed or opened
- File a police report and share a copy of the report with Minster Bank, your credit card company, or others that may need evidence of the crime
- File a complaint with the Federal Trade Commission at FTC.gov or (877) ID-THEFT (438-4338)2
Equifax: Report fraud at equifax.com or (800) 525-6285.
Experian: Report fraud at experian.com or (888) EXPERIAN (397-3742).
TransUnion: Report fraud at transunion.com or (800) 680-7289.
More Ways to Stay Safe
More Ways to Stay Safe
Disclosures
1. Text message and data rates may apply from your service provider.
2. The Federal Trade Commission (FTC) is the federal clearinghouse for complaints by victims of identity theft. Although the FTC does not have the authority to bring criminal cases, it can assist victims.
THIS NOTICE IS REQUIRED BY LAW: You have the right to a free credit report from AnnualCreditReport.com or 877-322-8228, the ONLY authorized source under federal law. Read more at FTC.gov.
