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JOB SUMMARY

The Assistant Branch Manager helps to achieve profit, growth, and customer service objectives within established bank policy. Supervises and coordinates activities of the Relationship staff involved in performing internal operations in the branch office. In addition to the operational duties, this position serves as a backup to the Branch Manager.

OTHER RESPONSIBILITIES

• Identify customer needs and collaborate on possible solutions.
• Communicate professionally.
• Resolve a variety of simple to complex questions.
• Explain the features and benefits of all banking products and services, including all consumer accounts, business deposits, and non-real estate loan products.
• Understand and effectively explain the purpose of various federal regulations.
• Ensure proper coverage of branch personnel to achieve high standards of customer service.
• Responsible for selection and development of branch staff.
• Experience or willingness to learn non-real estate consumer lending preferred.

KNOWLEDGE, SKILLS & ABILITIES

• Associate’s degree (A.A.) or equivalent from two-year college or technical school or six months to one-year related experience and/or training or equivalent combination of education and experience.
• A broad knowledge of products and services offered by the bank.
• Solid knowledge of bank-wide regulations and thorough knowledge of regulations and laws that relate to his/her department.
• Able to lead a team to achieve sales goals while balancing the needs of the customer.
• Must be able to utilize time productively with minimum supervision.

JOB TYPE: Full-Time, Non-Exempt

WORK LOCATION: In person

SCHEDULE: Day shift Monday through Friday with some Saturday mornings

Minster Bank is an equal opportunity employer.

Assistant Branch Manager – Full Job Description

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JOB SUMMARY

The Customer Service Relationship Associate position is responsible for helping our branches retain and grow their customer base. This is accomplished by providing superior customer sales and service.

OTHER RESPONSIBILITIES

• Create strong customer relationships and bank growth through superior customer service.
• Cross-sell and refer products by using an effective and consistent sales approach.
• Serves our customers by processing over-the-counter transactions and assisting with questions.
• Be knowledgeable of the bank operations, products and service offerings.
• Balances cash drawer and maintains acceptable cash level in his/her area by following bank procedures and policies.
• Adhere to bank audit and compliance policies and procedures.
• Resolve a variety of simple maintenance requests and issues.
• Provides flexibility of coverage during banking center hours of operation and at other banking centers within the market as needed.

KNOWLEDGE, SKILLS & ABILITIES

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• A broad knowledge of products and services offered by the bank.
• Solid knowledge of bank-wide regulations and thorough knowledge of regulations and laws that relate to his/her department.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.

JOB TYPE: Full-Time, Non-exempt, 30 hours

WORK LOCATION: In person

SCHEDULE: Our branch is open Monday through Friday 8:30 – 5:00 and Saturday’s 8:30 – Noon

Minster Bank is an equal opportunity employer.

Relationship Associate – Full Job Description

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JOB SUMMARY

The Loan Operations Representative is responsible for various clerical and operational responsibilities for the loan department. Other responsibilities include:

• Reviews loan packages for completeness of documents and compliance with bank policy, regulatory requirements and secondary market lending parameters.
• Maintains secondary market rate information by updating consumer rate sheets daily and updating logs.
• Responsible for operational aspect of selling loans on the secondary market.
• Balances various accounts, which will allow us to be compliant.
• Conducts compliance review on real estate loans.
• Completes various loan reports.
• Works with other employees and customers to help the loan department run efficiently and provide excellent customer service.

KNOWLEDGE, SKILLS & ABILITIES

• High School Diploma or general education degree (GED); or one to three months related experience/and or training; or equivalent combination of education and experience.
• Ability to read and write and comprehend simple instructions, short correspondence, and memos.
• Ability to calculate figures and amounts such as discounts, interest, commission, and percentages.

JOB TYPE: Full-Time, Non-Exempt, 36 hours per week

WORK LOCATION: In person

SCHEDULE: Day shift Monday through Friday with some additional hours if needed

Minster Bank is an equal opportunity employer.

Loan Operations Representative – Full Job Description

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JOB SUMMARY

The Assistant Customer Service Manager supervises and coordinates activities of the Customer Service staff by acting as a “working manager” setting a proper example by a willing attitude toward personally handling customer calls, making cross-selling presentations, dealing with customer complaints, etc. The Assistant Customer Service Manager serves as a back up to the Customer Service Supervisor.

OTHER RESPONSIBILITIES

• Fields all telephone calls and answers the majority of customer inquiries without transferring the call.
• Responds to customer questions and requests for account and product information in a professional and friendly manner, while identifying cross-selling opportunities using an effective and consistent sales approach.
• Answers customer inquiries, troubleshoots, and answers feedback for all the Bank’s automated banking services including the processing of incoming account applications.
• Responsible for the day-to-day management of customer service staff, which helps to create strong customer relationships and bank growth.
• Regularly provides feedback and ensures that staff is properly trained to deliver an exceptional customer experience via telephone, chat and email.
• Assist in developing means to capitalize on cross-selling opportunities.
• Create strong customer relationships and bank growth through superior customer service.
• Be knowledgeable of the bnak operations, products and service offerings.
• Adhere to bank audit and compliance policies and procedures.

KNOWLEDGE, SKILLS & ABILITIES

• Associate’s degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
• A broad knowledge of products and services offered by the bank.
• Solid knowledge of bank-wide regulations and thorough knowledge of regulations and laws that relate to his/her department.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.

JOB TYPE: Full-Time, Non-exempt, 38 hours per week

WORK LOCATION: In person

SCHEDULE: Our department hours vary Monday through Friday 8:00 – 5:00 and Saturday’s 8:00 – Noon

Minster Bank is an equal opportunity employer.

Assistant Call Center Manager – Full Job Description

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WHY WORK FOR MINSTER BANK?

When choosing a bank partner, relationships matter. For over 100 years, Minster Bank has been helping individuals, families and businesses achieve their dreams by offering a variety of services. We encourage our employees to achieve their dreams by providing a family-friendly work environment that promotes growth, job satisfaction and teamwork.

JOB SUMMARY

The Chief Lending Officer is responsible for the general management and administration of the bank’s commercial lending, credit administration, and treasury management areas. The Chief Lending Officer ensures compliance of all commercial policy and regulatory requirements and administers them to minimize risk to the bank. The Chief Lending Officer is ultimately responsible for the infrastructure that supports implementation of loan policies, products, and strategies. Other responsibilities include:

• Manages the activities of the lending division to ensure maximum overall profitability of the Bank’s lending activities.
• Develops and recommends loan objectives, policies and procedures; provides guidance to lending officers.
• Participates in business development activities.
• Works with the credit department in the development of loan policy and implementation bank wide.
• Negotiates all loan participations and purchase agreements, reviews applicable loan documents, effects settlement and maintains file and servicing for such loans.
• Manages the commercial loan officers to maximize productivity, efficiency and the potential of human assets of the company, including hiring, directing job assignments, monitoring staff performance, coaching, counseling, training, assuring compliance with regulatory requirements and organizational mission, values and overall policies of the bank.
• Supervises the Treasury Management function of the Bank – with focus on implementing activities and programs to develop commercial and industrial deposit activity.

KNOWLEDGE, SKILLS & ABILITIES

• Master’s degree (M.A.) or equivalent; or four-to-ten-year related experience and/or training; or equivalent combination of education and experience.
• Ability to read, analyze, and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to management and/or board of directors.
• Excellent lending experience in a community or super regional bank.
• Strong credit underwriting skills.
• Well-rounded senior management experience with a successful track record of accomplishments and a strong lending background during his or her career.

JOB TYPE: Full-Time, Exempt, 40 hours per week

WORK LOCATION: In person

SCHEDULE: Day shift Monday through Friday with some Saturday mornings and additional hours if needed

Minster Bank is an equal opportunity employer.

Chief Lending Officer – Full Job Description

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