Fraud Awareness
Fraud can happen to anyone. Staying informed is one of the best ways to protect your finances and personal information. Explore tips, alerts, and resources designed to help you recognize scams, avoid fraud, and bank with confidence.
Fraud Awareness
Fraud can happen to anyone. Staying informed is one of the best ways to protect your finances and personal information. Explore tips, alerts, and resources designed to help you recognize scams, avoid fraud, and bank with confidence.
Stay Informed. Stay Protected.
Fraud and scams are becoming more common and more convincing. From fake texts and phone calls to phishing emails and identity theft, criminals are constantly finding new ways to target people of all ages.
To help you stay protected, we’ve created easy-to-follow fraud awareness guides: a general guide for all consumers, a guide specifically designed for older adults, who are often targeted by scammers, and a guide to help protect businesses. Download the guides below to learn how to spot warning signs, protect your information, and bank with confidence.
General Fraud Guide Scams Targeting Seniors Business Cybersecurity Guide
Stay Informed. Stay Protected.
Fraud and scams are becoming more common and more convincing. From fake texts and phone calls to phishing emails and identity theft, criminals are constantly finding new ways to target people of all ages.
To help you stay protected, we’ve created easy-to-follow fraud awareness guides: a general guide for all consumers, a guide specifically designed for older adults, who are often targeted by scammers, and a guide to help protect businesses. Download the guides below to learn how to spot warning signs, protect your information, and bank with confidence.
⚠️ Bank Imposter Scam Alert
Scammers may call, text, or email pretending to be Minster Bank. They often claim there’s a problem with your account and ask for passwords, verification codes, or to move money to a “safe account.” Never share login credentials or one-time passcodes. Contact us directly.
Do You Think You’ve Been a Victim of Identity Theft?
Here are your next steps:
- Contact the fraud departments of each of the three major credit bureaus (listed below) and request that a fraud alert be placed on your file and that no new credit be granted without your approval
- Close any accounts that have been fraudulently accessed or opened
- File a police report and share a copy of the report with Minster Bank, your credit card company, or others that may need evidence of the crime
- File a complaint with the Federal Trade Commission at FTC.gov or (877) ID-THEFT (438-4338)2
Equifax: Report fraud at equifax.com or (800) 525-6285.
Experian: Report fraud at experian.com or (888) EXPERIAN (397-3742).
TransUnion: Report fraud at transunion.com or (800) 680-7289.
Do You Think You’ve Been a Victim of Identity Theft?
Here are your next steps:
- Contact the fraud departments of each of the three major credit bureaus (listed below) and request that a fraud alert be placed on your file and that no new credit be granted without your approval
- Close any accounts that have been fraudulently accessed or opened
- File a police report and share a copy of the report with Minster Bank, your credit card company, or others that may need evidence of the crime
- File a complaint with the Federal Trade Commission at FTC.gov or (877) ID-THEFT (438-4338)2
Equifax: Report fraud at equifax.com or (800) 525-6285.
Experian: Report fraud at experian.com or (888) EXPERIAN (397-3742).
TransUnion: Report fraud at transunion.com or (800) 680-7289.
Account Alerts
One of the easiest ways to protect your accounts is by setting up account alerts. Receive real-time notifications by text, email, or push notification for important activity such as debit card purchases, low balances, address changes, cleared checks, and online banking security events. The sooner you know, the sooner you can act.
Account Security
Your security is our top priority. Explore the tools and resources we provide to help protect your accounts and personal information.
Account Security
Your security is our top priority. Explore the tools and resources we provide to help protect your accounts and personal information.
One of the easiest ways to protect your accounts is by setting up account alerts. Receive real-time notifications by text, email, or push notification for important activity such as debit card purchases, low balances, address changes, cleared checks, and online banking security events. The sooner you know, the sooner you can act.
Your Minster Bank debit card is monitored for suspicious activity 24/7. If potential fraud is detected, you’ll receive a text from 37-268 asking you to verify the transaction. Simply reply “YES” if the transaction is legitimate or “NO” if it isn’t. If fraud is suspected, we’ll guide you through the next steps. Debit cardholders with a current mobile number on file are automatically enrolled.
If you’ve misplaced your Minster Bank debit or credit card, or suspect theft or fraud, contact us as soon as possible. You can stop into any branch, contact us through Online Banking or the Minster Bank mobile app, or call 1-866-MINSTER during business hours. After hours, call 1-800-472-3272 for debit cards or 1-800-558-3424 for credit cards. Cardholders can also use Manage My Cards in the Minster Bank app to view transactions, set alerts, and turn cards on or off.
Stay on top of your credit anytime, anywhere with Credit Sense. Monitor your credit score, receive alerts about important changes, and gain insights into the factors impacting your credit – all without affecting your score. It’s a simple way to stay informed, protect yourself from fraud, and make smarter financial decisions. Get started in your mobile app.
Scammers often create urgency, ask for personal information, request payment, or include suspicious links. If something feels off, hang up or don’t respond to them. Call Minster Bank directly at 1-866-646-7837.
No. We will never ask for your online banking password, full debit card PIN, or secure login information through email, text, or phone calls.
Do not click links or open attachments. Delete the message or contact us directly to verify if the communication is legitimate.
Fraud threats continue to evolve, making employee awareness and strong cybersecurity practices more important than ever. Our Cybersecurity Guide includes tips to help businesses recognize scams, strengthen account security, protect sensitive information, and reduce the risk of fraud. Download it for free now.
2025 FBI Internet Crime Report
Cybercrime continues to grow at an alarming rate. According to the FBI's 2025 Internet Crime Report, Americans reported more than 1 million cybercrime complaints and over $20.8 billion in losses, a 26% increase from the previous year, with older adults experiencing the highest financial losses. This report highlights emerging fraud trends, cybersecurity threats, and practical insights to help individuals and businesses better protect themselves online.
Security Videos
Security starts with awareness. Our fraud and security videos are designed to help you recognize warning signs, avoid common scams, and confidently protect your accounts, identity, and financial future.
Free Credit Monitoring with Credit Sense
Keep Track of Your Money with Account Alerts
Protect Yourself From Debit Card Fraud
Security Articles
Security Articles
Disclosures
1. Text message and data rates may apply from your service provider.
2. The Federal Trade Commission (FTC) is the federal clearinghouse for complaints by victims of identity theft. Although the FTC does not have the authority to bring criminal cases, it can assist victims.
THIS NOTICE IS REQUIRED BY LAW: You have the right to a free credit report from AnnualCreditReport.com or 877-322-8228, the ONLY authorized source under federal law. Read more at FTC.gov.
