Bring up to 5 bags of confidential documents to shred free of charge.
How to Protect Yourself
Watch your accounts: Set up Alerts on your Online and Mobile Banking to be notified of account activity. Report any suspicious charges or activity immediately. Call 1-866-MINSTER. If you need help setting up online or mobile banking on your Minster Bank accounts, give us a call or come into an office.
Watch for phishing: If you get a phone call, text message or email from Equifax or another company asking for any personal information, don't provide it. Visit the company's website or call them back directly to verify if the communication is legitimate. We will NEVER ask for personal information by email.
Consider a credit freeze: A credit freeze lets you restrict access to your credit report, making it harder for someone to open a new account in your name, but it won't prevent a thief from making charges to your existing accounts.
Consider a fraud alert: A fraud alert requires a business to verify your identity before issuing you credit.
Get an annual credit report: This is more important than ever, as hackers may sit on this information and wait. You're entitled to a free credit report once a year and can get yours at annualcreditreport.com
How to Report a Lost or Stolen Card, Identity Theft or Fraud
If you have lost your debit or credit card, or suspect identity theft or fraud on any of your Minster Bank accounts, please contact us as soon as possible. You can:
During business hours, call Minster Bank at 1-866-MINSTER (1-866-646-7837)
Debit Card - After hours, call 1-800-472-3272
Credit Card (Personal) - After hours, call 1-800-558-3424
Credit Card (Business) – After hours, call 1-866-234-4691
What is the difference between identity theft and fraud?
Identity theft is when someone uses your personal information without your permission.
Bank or credit card fraud is when an account is opened fraudulently in your name and unauthorized charges are made.
What are other common types of fraud?
Unauthorized phone services - New mobile phone service is established in a victim’s name.
Bank fraud - A new bank account is opened in a victim’s name, fraudulent checks are written or unauthorized withdrawals are made from an account.
Fraudulent loans - Personal, business, auto or real estate loans are obtained in a victim’s name.
Government documents or benefits fraud - Access to a victim’s government documents, such as his/her driver’s license or Social Security number; tax return is filed frequently or government benefits are obtained through fraudulent means.
Do you think you've been a victim of identity theft?
Here are your next steps: Contact the fraud departments of each of the three major credit bureaus (listed below) and request:
A fraud alert be placed on your file
No new credit be granted without your approval
Equifax: www.equifax.com To report fraud, call: (800) 525-6285 or write: P.O. Box 740241, Atlanta, GA 30374-0241
Experian: www.experian.com To report fraud, call: (888) EXPERIAN (397-3742) or write: P.O. Box 9532, Allen, TX 75013
Trans Union: www.transunion.com To report fraud, call: (800) 680-7289 or write: Fraud Victim Assistance Division, P.O. Box 6790, Fullerton, CA 92834
Close any accounts that have been fraudulently accessed or opened.
File a local police report and get a copy of the report to your bank, credit card company or others that may need proof of the crime.
The Federal Trade Commission (FTC) is the federal clearinghouse for complaints by victims of identity theft. Although the FTC does not have the authority to bring criminal cases, it can assist victims. You can file a complaint with the FTC by visiting their website or calling toll-free (877) ID-THEFT (438-4338).
THIS NOTICE IS REQUIRED BY LAW. You have the right to a free credit report from AnnualCreditReport.com or 877-322-8228, the ONLY authorized source under federal law. Read more at FTC.gov.
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