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eStatements

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eStatements look exactly like the paper statements you receive in the mail.  You can access your monthly statement instantly through online banking.   We will stop sending your statement in the mail and as a free service, we'll email you a reminder that your complete monthly statement is ready to view securely online.  We do not send your private information through an email system.


 

 

Why switch to eStatements?

  • Reduce the risk of mail fraud and identity theft that comes with paper delivery.
  • No waiting for your statements or notices in the mail.
  • Conveniently view eStatements through Online Banking.
  • Helps the environment and saves trees.

 

How do I enroll?

It is easy!  Click here to complete the enrollment form.  The signed enrollment form can be faxed to 419-628-4344 or mailed to:


 

Minster Bank
Attn: Call Center
PO Box 90
Minster OH 45865

 
 

Frequently Asked Questions

What are eStatements and Notices?

I am concerned that my information is not safe to view online?

I like paper statements and notices.  I use them for my records.

Will I continue to receive my printed statement or notice in the mail if I sign up for eStatements?

What accounts are available via eStatements?

Is there a cost associated with receiving eStatements and Notices?

Is special software required to view my eStatements or Notices online?

What should I do if I am unable to download my eStatement?

I can only see the first page of my statement or notice.  How do I scroll to the remaining pages?

What should I do if I do not receive my eStatement or Notice notification?

How do I change the e-mail address to which my eStatement notifications are sent?

What if I sign up for eStatements and Notices and then decide I would like to receive paper statements or notices again?

 

Q. What are eStatements and Notices?
A. eStatements look exactly like the paper statements you receive in the mail, but you access them online instead, no waiting for them to arrive in the mail!  We will stop sending your statement in the mail and as a free service; we'll email you a reminder that your complete monthly statement is ready to view securely online.  We do not send your private information through an email system.


 

Notices look exactly like the paper notices you receive in the mail, but instead you access them instantly online, no waiting for them to arrive in the mail.  Examples of notices you may receive include CD Maturity, Overdraft, Checking or Savings Transfer, Home Equity Line of Credit payments.

 

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Q.  I am concerned that my information is not safe to view online?
A. Nothing is more important to us than your safety, and that includes helping you protect your private financial data!  Our online banking program incudes top-notch safeguards, approved by federal officials.  For instance, we use a top of the line secure login process with a built-in "double-check" if anything suspicious is detected.  The data is all encrypted and protected with modern security tools to help prevent hacking or ID theft.

 

Ask your banker ... we use it personally.  We wouldn't do that if we had any doubts about security!

 

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Q. I like paper statements and notices.  I use them for my records.
A. We understand your connection to your system and we want to keep it easy for you.  Please remember - you can print your statement or notice at home for your records and still benefit from the extra security of not sending your statement through the mail.  eStatements and notices are maintained for a year with online banking.  If you would like to save your records for longer than a year, you can save them to your hard drive and/or to a removable storage media device.

 

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Q. Will I continue to receive my printed statement or notice in the mail if I sign up for eStatements?
A. No, when you sign up for eStatements you will no longer receive paper statements in the mail.  Not all accounts generate statements and some notices cannot be delivered electronically.

 

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Q. What accounts are available via eStatements?
A. eStatements are currently available for checking, savings, money market, and loans.

 

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Q. Is there a cost associated with receiving eStatements and Notices?
A. No, eStatements and Notices are FREE to Minster Bank customers. 

 

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Q. Is special software required to view my eStatements or Notices online?
A. Yes, your eStatements and Notices will be in a PDF format so you will need the free program Adobe Reader® to view it.  If you do not already have Adobe® or would like the latest version, click the Adobe® image below for information regarding downloading the latest version of Adobe Reader®.

 

 

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Q. What should I do if I am unable to download my eStatement?
A. Verify that you have the latest verson of Adobe Reader® as indicated above.  If you are still unable to view your estatements or Notices, please call us at 1-866-646-7837 or e-mail main@minsterbankcom.

 

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Q. I can only see the first page of my statement or notice.  How do I scroll to the remaining pages?
A. On the top of your eStatement view, you will find the page navigation area.  You may either directly enter the page to which you would like to move in the white box or navigate through the pages using the arrow keys.

 

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Q. What should I do if I do not receive my eStatement or Notice notification?
A. If you have not received an email notification that your statement or notice is available to view online, the e-mail address on file may not be current.  Please go to the Options tab in Online Banking, and choose "Edit" under the E-Mail section and update if necessary.  If your email address is correct and you are still not receiving your eStatement notification, call us at 1-866-646-7837 or email main@minsterbankcom.

 

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Q. How do I change the email address to which my eStatement notifications are sent?
A. You may view the email address we have on file within Online Banking by choosing the Options tab and updating your address on file under the E-Mail section.

 

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Q. What if I sign up for eStatements and Notices and then decide I would like to receive paper statements or notices again?
A. You may withdraw your consent to receive Minster Bank eStatements and Notices electronically by calling Minster Bank at 866-646-7837.  Withdraw of consent requires that you receive your statements and notices via the US Postal Service.

 

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Minster Bank
      
To report a lost or stolen Visa Debit Card, please call: 1-800-472-3272. To report a lost or stolen Visa Credit Card, please call: 1-800-444-6938.
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